Terms & Conditions | Poundys Pro

Legal information

Vendor: The owner of the PoundysPro brand and the www.poundyspro.com online sales site is MAHDI HOLDING s.r.o, located at Z. Kodalya 788, Galanta 924 01, Slovakia, registered in the Companies Register under ID number: 55129005 VAT number: SK2121882631, registered in the Commercial Register of the District Court of Trnava, section: s.r.o, insert: 53168/T. The Seller’s business specializes in the wholesale (business-to-business) sector of miscellaneous supplies and equipment for trade and services.

General terms and conditions of purchase:

1) GENERAL PROVISIONS

By placing a firm order, the buyer confirms that he accepts the commercial conditions announced by the seller for the delivery of the goods. The relationship between the buyer and the seller is governed by these general terms and conditions, which are equally binding on both parties. We reserve the right to amend these terms and conditions at any time by publishing the new version on our website. Changes to these terms and conditions will take effect 30 days after they are posted. During this 30-day period, you may notify us that you do not wish to accept these changes, in which case this contract, and therefore your right to use our services, will terminate at the end of the 30-day period.

2) ORDERING GOODS AND SERVICES

We offer you the opportunity to shop online non-stop directly from your office or home. You can order simply and conveniently via the shopping basket, by telephone, by e-mail: info@poundyspro.com or in writing to our address (No. 8 Trstinska 10, 917 01, Trnava, Slovakia). The subject of the contract is solely the goods listed in the purchase contract – order. The dimensions, weights, performance, capacity and other data shown on our website, in catalogues, brochures and other supports are non-contractual and based on manufacturers’ data. In the event of any discrepancies, we will, of course, inform you immediately. We undertake to supply our customers only with goods that are in perfect condition and comply with the specifications or characteristics customary for the type of goods in question, and that comply with the standards, rules and regulations in force in the Slovak Republic. At the same time, if it is customary for this type of product, also with warranty certificates, a list of warranty service centers. The condition for your electronic order to be valid is to fill in all the required data and details indicated in the order form. The order also constitutes a draft of the purchase contract, where the purchase contract itself is created later by the actual delivery of the goods. In certain cases, particularly the more expensive ones, the seller reserves the right to confirm the order, either by e-mail, in person or by telephone, and to pay the buyer the financial advance for the formation of the contract. In the event that, at the time the goods are ordered, there is a significant variation in the exchange rates of foreign currencies or a change in the price or range supplied by the supplier, our company has the right to modify the order after agreement with the purchaser or to withdraw from it unilaterally with immediate effect. We reserve the same right in the event of a significant change in the price of the product.

3) ORDER CONFIRMATION

We will send you a firm confirmation of the order and the delivery date by e-mail info@poundyspro.com or we will confirm it by telephone. You will then receive an invoice for payment

of the deposit, or we will send the goods for delivery. On the date of payment of this deposit, the order is considered valid. Before or on delivery of the goods, the customer is obliged to pay the full amount agreed for the goods ordered. In the case of orders placed on working days, we will send you confirmation on the day the order is placed. If your order is dispatched on a non-working day or on a public holiday, we reserve the right to send you an order confirmation on the next working day after you place your order. You will also be informed of the dispatch of the goods by e-mail or telephone. In the event of any misunderstanding, we will of course contact you. Confirmation of receipt of the order in the system is not considered binding confirmation of the order.

4) ORDER CANCELLATION

The buyer has the right to cancel the order without giving any reason at any time before its binding confirmation. After firm confirmation of the order by the seller, only if the seller does not meet the delivery conditions. In the event of cancellation of a confirmed order, the seller reserves the right to retain an amount of 4.9 euros paid by the buyer to cover the costs incurred. Specific cancellation and refund procedures will be applied in accordance with the general terms and conditions of purchase, which may include cancellation fees or non-refunds in the case of customized products or specific services.

5) RETURNING GOODS

Easy returns, free of charge or with a fixed limit of 4.99 euros:

We understand that sometimes a product may not exactly meet your expectations. But don’t worry! You can return your items within 14 days of receiving your order.

Returns are free if:

The product is faulty.
The product was damaged on delivery.
The product does not match the description on our site.
Received the wrong item

We provide you with a pre-paid returns label to simplify the process.

Returns with a returns cost cap of €4.9 if:

You’ve changed your mind; a product didn’t exactly meet your expectations. No worries and no obligation, you can return the product.

We will provide you with a pre-paid returns label to simplify the process, and the sum of 4.9 euros will be deducted from your payment.

Important: If the customer is absent on the day of delivery and after several attempts to contact the delivery person, the order may be returned to the warehouse. The customer will be responsible for the cost of returning the order. The seller reserves the right to cancel the order if the product is not collected within a reasonable time, with costs potentially deducted from the refund.

Return conditions

Items must be returned in their original, unused condition, with all accessories and in their original packaging.
Items and packaging must be suitable for resale.
For hygiene reasons, some items cannot be returned once opened (such as food ingredients). Be sure to check the exceptions on our product page.

– Please note that large items of equipment are not eligible for return. However, all our products come direct from the manufacturer and are covered by at least a one-year warranty to give you peace of mind.

Equipment purchases, or larger orders, can be made via a personalized quotation, to ensure you receive exactly what you need for your business. Our team is there to support you every step of the way, from equipment selection to installation.

We also ask the customer to take particular care with the returned product, so that it reaches us undamaged.

Return process

Fill in the returns form: Follow the steps and send it.
Receive your Returns Label: We’ll send you a pre-paid returns label by email.
Send your return: Drop the parcel off at a relay point linked to the returns label.
Receive your Refund: Once your return has been received and inspected, we will process your refund within 12-15 working days.

If the customer prefers to take charge of the cost of postage.

The address is

No. 8, Trstinska 10, 917 01, Trnava, Slovakia.

Buy with confidence

We want you to buy with confidence. Our returns policy is designed to be simple and transparent, allowing you to order without worry. If in doubt or if you have any questions, our customer service team is always on hand to help.

Write to us at sav@poundyspro.com

Quality guarantee

All our products are carefully selected and tested to meet the highest standards of quality and safety. If you have a problem with your order, we promise to resolve it quickly and efficiently.

6) PACKAGING AND POSTAGE

We will deliver the goods ordered to you or send them by a transport service according to the fixed price scale on the poundyspro.com website. The shipment of goods weighing more than 20 kg by courier is charged according to agreement, as well as transport in import depends on the distance, we will send you the price of transport on request.

7) DELIVERY TIMES

The delivery time will be communicated to you when the order is placed, depending on the type, quantity and final destination of the order:

Slovakia and Central Europe: 2 to 5 working days.
Western and Northern Europe: 3 to 7 working days.
Eastern and Southern Europe: 4 to 8 working days.
North America (United States, Canada, Mexico): 7 to 14 working days.
South and Central America: 10 to 15 working days.
Asia: (including Middle East): 10 to 20 working days.
Afrika : 10 to 20 working days.
Australia and Oceania: 10 to 20 working days.

Please note: Delivery times may vary depending on product availability, customs conditions and the local circumstances of each country. For perishable products, we offer express delivery options to ensure freshness on arrival.

8) COMPLAINTS AND GUARANTEE

Any complaint will be dealt with to your satisfaction by individual agreement with you and in accordance with the applicable legal order. The buyer is obliged to inform our company immediately of any defect in the goods. You can inform us of the complaint by e-mail sav@poundyspro.com or by post to (No. 8 Trstinska 10, 917 01, Trnava, Slovakia). Due to possible contradictions in the application of the complaint, complaints by telephone will not be accepted. Goods that are subject to a warranty period in accordance with the applicable legal regulations (Commercial Code, Civil Code, etc.). If the warranty provided by the manufacturer is longer than the legal warranty, the longer warranty period shall apply. The assessment of product defects is in accordance with the applicable regulations, standards and legal provisions that are not in conflict with the legal order applicable in the Slovak Republic. Among other things, the warranty does not cover defects: a) caused by normal wear and tear during use b) caused by improper use of the product c) improper storage

Complaints procedure

After-sales service:

After-sales service: fast, free and Personalized assistance even after your purchase.

Whenever you notice an anomaly on receipt of the goods, you can contact our dedicated service, which will find the simplest and quickest way to resolve the problem. Goods or packaging visibly damaged on delivery.

We only entrust all our products to the best carriers, always guaranteeing a highly reliable delivery service. However, it is possible that during transport the goods show external patterns or anomalies.

If you find such defects:

We advise you to accept the goods anyway, specifying in the document that the carrier will sign, “with specific reserve for damaged parcel/packaging”, keeping a copy of the signed document; if one or more parcels are missing, precisely

If one or more packages are missing, precisely “With specific reserve for missing packages” on the document that the carrier will sign, keeping a copy of the signed document.

Acceptance with reservation allows us to activate transport insurance, at no cost to you, in order to provide you with a rapid solution to the problem. NB If the packaging shows even slight anomalies and you have doubts about the integrity of the goods at the time of delivery, always sign with reservation: if you do not sign with reservation, we will not be able to activate the transport insurance.

The product does not work (with guarantee) At the time of purchase, each product is covered by the manufacturer’s original guarantee of at least 12 months.

If you experience a malfunction during the warranty period that is not due to misuse, contact our Service Department immediately: an advisor will suggest the quickest and easiest way to solve the problem at no extra charge.

You can contact our After-Sales Service advisers at sav@poundyspro.com.

If you would like one of our operators to contact you, please fill in the form in the After-Sales Service section.

9) Any use of our site and/or its services for profit or for purposes other than that for which they were set up is prohibited.

Similarly, any copy, adaptation, translation, arrangement, communication to the public, rental or other exploitation of all or part of this site in any form whatsoever and by any process whatsoever is prohibited without prior contractual authorization. Any infringement of these rights may give rise to civil and/or criminal proceedings.

10) Cookies

When you visit our site, we may place a cookie on your computer. A cookie is a small block of data sent to your browser by a web server and stored on your computer’s hard drive. It can only be read by the site that sent it. It is not executable code and cannot transmit viruses. The cookie does not allow us to identify you personally and you will remain anonymous unless you have provided personal information yourself on this site.

They enable us to record information relating to your computer’s browsing on our site (the pages you have visited, the date and time of the visit, etc.) which we can read on your subsequent visits.

You can, of course, prevent cookies from being saved by configuring your browser by referring to your computer’s user manual. In this case, you will probably not be able to access the pages on our site.

Privacy policy

Protection of personal data:

Your personal data is most often obtained by the Company directly from you. In this case, obtaining your personal data is voluntary. Depending on the specific case, failure to provide personal data to the customer may have an impact on the Company’s ability to properly provide services, goods, properly fulfil contractual obligations or create your user account. We may also obtain personal data about our customers from publicly available sources, public authorities or other persons.

The company processes your personal data as necessary for the following purposes:

creating and administering your user account (legal basis: processing necessary for the performance of the contract or the implementation of measures taken in accordance with the request prior to the conclusion of the contract), determination and application of the Company’s legal rights (legal basis: legitimate interest of the Operator), marketing activities (legal basis: legitimate interest of the Operator), internal administrative purposes of MAHDI HOLDING s.r.o (legal basis: legitimate interest of the Operator), compliance with legal provisions, purchase contract, bonus contract or other contract concluded with you by the Company (legal basis: processing necessary for the performance of the contract), Where this is unavoidable, the Company will ask you to give your consent to the processing of personal data.

The Company processes the following categories of personal data:

Name and pseudonym, employer, identifier and password, IP address of your device. E-mail address and date of subscription to the Newsletter Where appropriate, your personal data may be provided to:

Company employees; to other companies belonging to MAHDI HOLDING s.r.o, including the employees of these persons; Accountants, including the employees of these persons; professional advisers (e.g. auditors, lawyers), including employees of such persons; suppliers of software or equipment to support the Company, including employees of such persons; entities providing payment services; the Operator’s commercial partners who sell, supply and deliver goods, including the employees of these persons; Your personal data will be retained for: 3 years, if you are acting as a consumer; 4 years, if you are acting as a business person, after the deletion of your user account; or, if you have not created a user account, after the end of the contractual relationship with the Company (i.e. after the delivery of goods or services), unless the Operator is legally required to retain your personal data for a longer period (for example, on the basis of applicable accounting regulations).

other measures to protect your personal data in the event of transfer to related parties or third parties located in other countries.

The European Commission considers certain countries outside the European Economic Area (EEA) as offering a sufficient level of protection of personal data according to EEA standards. In the case of data transfers from EEA countries to countries in which, according to the European Commission, the level of protection of personal data is not sufficient, the operator has ensured that adequate measures are applied, in particular by ensuring that the recipient of the data is required to protect your personal data. You may request a copy of these measures from the operator by e-mail to: info@poundyspro.com and they will be provided to you if your personal data is transferred to third countries.

You have the right to request access to your personal data, to correct or delete it, and to restrict its processing. Insofar as your data is processed for the purpose of managing your user account and executing the purchase contract, bonus contract or any other contract, you have the right to transfer your personal data. In addition, you have the right to object to the processing of your personal data on the basis of a legitimate interest and to the processing of your personal data for marketing purposes. Insofar as the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time, without the withdrawal of consent affecting the lawfulness of the processing prior to the withdrawal of consent. If you wish to exercise your rights mentioned above or if you have any questions regarding the processing of your personal data.

At the same time, you have the right to file a complaint with the Office for Personal Data Protection of the Slovak Republic, located at Hraničná 4826/12, 820 07 Bratislava.

Privacy policy

PRINCIPLE OF PERSONAL DATA PROTECTION

The protection of personal data is one of the most important areas of our company’s legal agenda. Today, there are only a minimum of activities in which there would be no conflict with this information or its further processing.

Operator

The operator of the information systems in which your personal data is processed is:

MAHDI HOLDING s.r.o. : Z. Kodalya 788, Galanta 924 01, Slovakia, registered in the Companies Register under ID: 55129005, (hereinafter referred to as “Poundyspro.com”), contact – telephone: +421 948 230 345, e-mail: info@poundyspro.com.

Protection of personal data:

The company processes your personal data as necessary for the following purposes:

The Company processes the following categories of personal data:

Name and pseudonym, employer, identifier and password, IP address of your device. E-mail address and date of subscription to the Newsletter Where appropriate, your personal data may be provided to:

Your personal data may be stored and processed in any country in which the Operator operates or in which its service providers are located. These countries may apply personal data protection rules different from those of the Slovak Republic. The Operator has put in place appropriate contractual and other measures to protect your personal data in the event of transfer to related parties or third parties located in other countries.

The European Commission considers certain countries outside the European Economic Area (EEA) as offering a sufficient level of protection of personal data according to EEA standards. In the case of data transfers from EEA countries to countries in which, according to the European Commission, the level of protection of personal data is not sufficient, the operator has ensured that adequate measures are applied, by ensuring that the recipient of the data is required to protect your personal data. You may request a copy of these measures from the operator by e-mail to: info@poundyspro.com and they will be provided to you if your personal data is transferred to third countries.

You have the right to request access to your personal data, to correct or delete it, and to restrict its processing. Insofar as your data is processed for the purpose of managing your user account and executing the purchase contract, bonus contract or any other contract, you have the right to transfer your personal data. In addition, you have the right to object to the processing of your personal data based on a legitimate interest and to the processing of your personal data for marketing purposes. Insofar as the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time, without the withdrawal of consent affecting the lawfulness of the processing prior to the withdrawal of consent. If you wish to exercise your rights mentioned above or if you have any questions regarding the processing of your personal data.

At the same time, you have the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic, located at Hraničná 4826/12, 820 07 Bratislava.