At PoundysPro your satisfaction is our top priority. We are committed to providing you with an exceptional online shopping experience. What you see is what you get. All the products we showcase on our site are accurately described, with detailed specifications and precise photos. We guarantee that every item delivered is exactly what is shown online. Your satisfaction is our priority.
That’s why we’ve put in place a simple, hassle-free returns policy
Easy returns, free returns or returns with a fixed maximum of €4.99:
We understand that sometimes a product may not exactly meet your expectations. But don’t worry! You can return your items within 14 days of receiving your order.
Returns are free if:
- The product is faulty.
- The product was damaged on delivery.
- The product does not match the description on our site.
- Received the wrong item
- We provide you with a pre-paid returns label to simplify the process.
Returns with a returns cost cap of €4.9 if:
-You’ve changed your mind; a product didn’t exactly meet your expectations. No worries and no obligation, you can return the product.
We will provide you with a pre-paid returns label to simplify the process, and the sum of 4.9 euros will be deducted from your payment.
Important: If the customer is absent on the day of delivery and after several attempts to contact the delivery person, the order may be returned to the warehouse. The customer will be responsible for the cost of returning the order. The seller reserves the right to cancel the order if the product is not collected within a reasonable time, with costs potentially deducted from the refund.
Return conditions
- Items must be returned in their original, unused condition, with all accessories and in their original packaging.
- Items and packaging must be suitable for resale.
- For hygiene reasons, some items cannot be returned once opened (such as food ingredients). Be sure to check the exceptions on our product page.
– Please note that large items of equipment are not eligible for return. However, all our products come direct from the manufacturer and are covered by at least a one-year warranty to give you peace of mind.
Equipment purchases, or larger orders, can be made via a personalised quotation, to ensure you receive exactly what you need for your business. Our team is there to support you every step of the way, from equipment selection to installation.
We also ask the customer to take particular care with the returned product, so that it reaches us undamaged.
Returns process
- Complete the returns form: Follow the steps and send it.
- Receive your Returns Label: We will send you a pre-paid returns label by e-mail.
- Send your return: Drop the parcel off at a relay point linked to the returns label.
- Receive your refund: Once your return has been received and inspected, we will process your refund within 12-15 working days.
If the customer prefers to take charge of the cost of postage.
The address is as follows
No. 8, Trstinska 10, 917 01, Trnava, Slovakia.
Buy with confidence
We want you to buy with confidence. Our returns policy is designed to be simple and transparent, allowing you to order without worry. If in doubt or if you have any questions, our customer service team is always on hand to help.
Write to us at sav@poundyspro.com
Quality guarantee
All our products are carefully selected and tested to meet the highest standards of quality and safety. If you have a problem with your order, we promise to resolve it quickly and efficiently.
Order today from poundyspro.com and discover a wide selection of products, while taking advantage of our hassle-free returns policy.
Your satisfaction is our priority, and we’re here to make sure your shopping experience is as smooth and enjoyable as your creations!
PoundysPro Your trusted