PoundysPro supplies professional equipment, tools and solutions for the restaurant and food service industries, including restaurants, fast-food outlets, bakeries, pastry shops, cafés, snack bars and food trucks.

Our range includes:

  • professional equipment

  • small equipment and accessories

  • business solutions and turnkey packs

  • technical support materials and professional guides

All products are selected for intensive professional use.

PoundysPro is intended exclusively for professional customers (B2B).
By placing an order, the customer acknowledges acting as a professional.

Yes.
All equipment sold on PoundysPro is covered exclusively by the manufacturer’s warranty.

The warranty period is clearly displayed on each product page.
PoundysPro does not provide any additional commercial warranty.

The warranty covers only:

  • manufacturing defects

  • failures occurring during normal and proper use

It does not cover:

  • improper use

  • incorrect installation

  • lack of maintenance

  • unauthorized modifications

  • normal wear and tear

  • damage caused by the user

In the event of an issue, the customer must contact the after-sales service before taking any action.

Technical support is generally provided through:

  • remote diagnosis

  • online technical assistance

  • supply of spare parts, depending on the situation

PoundysPro acts as a technical intermediary between the customer and the manufacturer.

After-sales service contact: sav@poundyspro.com

Returns are accepted only:

  • within the scope of the manufacturer’s warranty

  • or in the case of proven non-conformity at delivery

Any return requires prior written authorization.
No return will be accepted without approval from the after-sales service.

The manufacturer’s warranty conditions apply regardless of the country of delivery.

For orders delivered outside the European Union:

  • physical machine returns are generally not required

  • support is provided via online assistance, remote diagnosis and local repair

  • spare parts are available according to the manufacturer’s conditions

Costs related to spare parts transport, customs formalities and local taxes remain the responsibility of the customer.

Small equipment, accessories, consumables and wear parts are sold without warranty.

They are neither returned nor exchanged, except in the case of a defect identified upon receipt.

Orders can be placed:

Validation of a quotation or online payment constitutes a final and binding order.

Prices are displayed excluding VAT.
Applicable VAT is calculated automatically according to regulations and the billing country.

PoundysPro offers national and international delivery.

Delivery times and costs depend on:

  • destination

  • weight and volume

  • logistical constraints

Detailed information is provided during checkout or upon quotation.

For any request:

General information and orders: info@poundyspro.com
After-sales service: sav@poundyspro.com

PoundysPro is committed to maintaining a clear, professional and transparent relationship, providing solutions adapted to the real needs of professionals.